Frequently Asked Questions
What is Joii?
Who can use Joii?
Can I use Joii in an emergency?
How does Joii use Artificial Intelligence (AI)?
Can I see my own vet or nurse from my usual veterinary practice, through Joii?
Are Joii vets and nurses qualified?
Who do I contact if I have any technical problems using Joii?
What happens after a consultation with a vet or veterinary nurse?
Will my own vet know about my pet’s treatment through Joii?
How do I attend an online consultation?
You can start an online consultation by choosing a video call with a vet or a video call with a nurse, through the Joii app. Once you have chosen, you can follow the on-screen steps until you come to the online waiting room, where our vet or nurse will notify you when your consultation is ready to start. You will be informed of any waiting times. Please ensure your pet is with you.
Currently, we are unable to offer booked appointments unless it is for a follow up appointment or a referral.
How much are Joii consultations?
In addition, we currently offer dermatology and behavioural referrals for £95 for first consultation, and £50 for follow ups (typically these types of consults are at least £250 in a traditional referral setting.
Can I see the same Joii vet or nurse each time?
Can Joii do house visits?
When shouldn't I use Joii?
If you think your pet has an urgent, life threatening situation, we would advise that you contact your usual veterinary practice straight away. However, if you are unsure if it is a life-threatening situation or it is difficult to get to your usual vet, you can still speak to one of the Joii vets.
If you do not have a usual vet practice or are away from home, you can use the Joii app vet finder to help you locate your nearest veterinary practice.
What if my pet needs to go to a traditional vet practice following a consultation?
Can a vet examine my pet online?
What time are online consultations available?
Do I need to de-register at my own vets to use Joii?
How do I know if I need to speak to a vet rather than a nurse?
Will I be able to get medication for my pet through Joii?
Who do I speak to if I have questions about any products or medication purchased through Joii?
Alternatively, you can email us at email@example.com.
How long do orders take to arrive?
How much is delivery?
How do I return orders?
I purchased a laboratory test, what happens now?
How long do I wait for test results?
How does an appointment with a dermatologist work?
How much does an appointment with a dermatologist cost?
How do I order more of my products if I run out?
Simply press on the main menu and choose consultation history. Select the consultation where you were recommended the products and add the products you want into your basket. You will be unable to reorder prescription medication from your archived treatment plans. As of April 2021, we are no longer providing prescription medication remotely via Joii.
I have a referral appointment with Joii. Will I be charged if I miss my appointment?
Pricing and Payment
Is the Joii app free to use?
Vet consultations are £24 and are available 24/7.
In addition, we currently offer dermatology and behavioural referrals for £95 for first consultation, and £50 for follow ups (typically these types of consults are at least £250 in a traditional referral setting).